Pop Up Blocker Help
Did you see a message saying "A Window Failed to Open"

    If so, please follow the directions below based on your computer configuration. Feel free to use the LiveChat at the top of the page, or call 1-800-906-8302 for additional assistance.

I use Firefox for a browser
  • Top left corner of the TheraSimplicity page. You will see the following text:
  • Firefox prevented this site from opening a pop up window. Click here for options.
  • Choose Allow popups from therasimplicity.com and follow all prompts.

If you want to do this ahead of time, you can follow these directions.

  • Go to Tool, Options, Web Features
  • Block Pop up windows should be checked. 
  • Click on the button titled Allow Sites
  • Under box titled Address of web site type therasimplicity.com then click allow, then click ok.
I use Safari for a browser

If you have Safari 5

  • Safari > Uncheck Block Popups

If you have Safari 6 or higher:

  • Safari > Preferences
  • Click Security > Turn on Block pop-up windows
I use Internet Explorer for a browser

The best method is to choose "Allow PopUps for TheraSimplicity.com"

This choice will still block unwanted popups from other sites, while allowing easy access to TheraSimplicity.

For details, please look here: http://windows.microsoft.com/en-us/windows-vista/internet-explorer-pop-up-blocker-frequently-asked-questions

I have Google pop-up blocker

To allow TheraSimplicity pop-up windows using GOOGLE pop-up blocker:

  • On the GOOGLE tool bar click on the "blocked" button
  • Button will change to say "site pop-ups allowed"
  • Only pop-ups from allowed sites will be allowed
How do I shut off iPad pop up blockers?
  • Exit out of Safari on your iPad and return to the home screen
  • Click on the settings icon
  • Click on the Safari icon
  • Turn "Block Pop-Ups" off
I have Yahoo toolbar installed

Configuring the Yahoo toolbar Pop-up Blocker

Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting “Always Allow Pop-Ups From....” button. Then select the webcasting site (the line that includes “therasimplicity.com”) from the “Sources of Recently Blocked Pop-Ups list” and click Allow.

Find more information about Yahoo's Pop-up Blocker look at http://help.yahoo.com/help/us/companion/pub/pub-07.html

I was sent directly to the Save My Work page
  • If you are having trouble seeing parts of our site, you may have a pop-up blocker installed
  • If you are in a school or hospital setting, feel free to have your network admin email our support staff to assist
  • If you have one of these installed on a home computer, you can customize them to let specific sites through without restriction. See below for specific instruction per pop-up blocker